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Shipping & Returns

Shipping Policy

We are delighted that you have selected our store for your shopping needs! We are pleased to inform you that we offer complimentary standard shipping on all domestic orders, and if you faster delivery, we have expedited shipping options available at an additional cost. For our international customers, please be advised that shipping rates and delivery times may vary, and any customs duties and taxes that may apply are the sole responsibility of the customer. We would like to remind that orders are processed and shipped within a period of 5-14 business days from the of purchase, excluding holidays and weekends.

Return & Exchange Policy

At Arctails, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free returns and exchange process to ensure your satisfaction.
Returns

We accept returns on unworn, unwashed, and undamaged items with original tags attached within [Number] days of delivery. To initiate a return, please follow these steps:

  1. Contact our customer service team at [Your Email Address] or [Your Phone Number] to request a Return Authorization (RA) number.

  2. Pack the item securely in its original packaging, along with the original invoice or order confirmation.

  3. Clearly mark the RA number on the outside of the package.

  4. Ship the item to the address provided by our customer service team.

Once we receive your return, our team will inspect the item to ensure it meets our return criteria. If the return is approved, we will issue a refund to the original form of payment within [Number] business days, excluding shipping fees.

Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Exchanges

We understand that sometimes a different size or color may be needed. We offer exchanges on eligible items within [Number] days of delivery. To initiate an exchange, please follow these steps:

  1. Contact our customer service team at [Your Email Address] or [Your Phone Number] to request an Exchange Authorization (EA) number.

  2. Pack the item securely in its original packaging, along with the original invoice or order confirmation.

  3. Clearly mark the EA number on the outside of the package.

  4. Specify the desired size or color for the exchange.

Once we receive your exchange request, our team will process it promptly. If the requested item is in stock, we will ship it to you as soon as possible. If the item is out of stock, we will notify you and provide alternative options.

Additional Information

  • All returned or exchanged items must be in their original condition with tags attached. We reserve the right to refuse returns or exchanges if the item does not meet our return criteria.

  • Refunds will be issued for the original purchase price, excluding any shipping fees.

  • Store credit may be offered as an alternative to refunds, which can be used towards future purchases.

  • Please note that final sale items are not eligible for returns or exchanges.

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